The garage door bracket that holds up the rails had come loose from the ceiling, and caused the door to be crooked. When the door was closing, it hit the bracket and threw the whole thing off-kilter.
When I got home that evening, I called a garage door repair shop. At 4:30, I was promised that someone would be out to take a look and give us an estimate "within an hour". So, I started to wash the van and clean out the inside as I waited for the repair guy. When I next checked the time, it was 6:15 so I called the shop again. The dispatcher said the guy was close and would be there in "a couple of minutes". I said "fine" and hung up, continuing my cleaning of the van. At about 6:30, the driver called and asked for our cross-streets, saying he would be there "within an hour". I said okay, because what could I say? At 7:30, the driver called again and asked for specific directions from the cross-streets, which I gave. By now, Terri and I were pulling weeds to keep busy as we waited. At 8:15, I was thoroughly disgusted, and I called another place which indicated that their driver would be out "within an hour". I called back the first place and told them to cancel the call, which they were only too willing to do. At 8:30, we got a call from the second company's driver, asking for directions and saying that he would be here "within an hour". Fifteen minutes later, a car pulled up, and the driver got out. He was, of course, from the first company, and I told him that we had cancelled the call. He left, easily.
At 9:30, two guys pulled up in a pickup truck and proceeded to assess the situation. After they checked it out, they were able to bend it back, put it back on the tracks, and get the whole thing up and running for a fraction of the cost of a new door. We were happy with their service and reasonably pleased with the cost (although "zero" is a nicer number). It also turned out that the bracket had been originally screwed into drywall alone instead of a stud. It's amazing that it held for 13 years!
I'm still surprised at the cavalier attitude of the first company. Maybe they are so busy they don't need the work, but I doubt that in this economy. Who knows with service providers anymore?